Terms of Service

Welcome to our store. By accessing or using our website, you agree to be bound by these Terms of Service. Please read them carefully before placing an order.

1. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. By using this website, you confirm that you are at least the age of majority in your area or have permission from a guardian.

2. Products & Information

We sell beauty and personal care products. We make every effort to display product descriptions, images, pricing, and details as accurately as possible. However, we do not guarantee that all information on the website is always error-free, complete, or current.

Product results may vary from person to person depending on skin type, usage, and other factors.

3. Orders & Payments

All orders placed through our website are subject to acceptance and availability. We reserve the right to cancel or limit any order for any reason, including suspected fraud, incorrect pricing, or product availability issues.

Payments must be completed at checkout using the payment methods available on our store.

4. Shipping & Delivery

We aim to process and ship orders as quickly as possible. Delivery timelines may vary depending on your location, courier service, and external factors. We are not responsible for delays caused by courier partners or circumstances beyond our control.

5. Returns & Refunds

Due to the nature of beauty and personal care products, most items are non-returnable and non-exchangeable for hygiene and safety reasons.

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with proof (unboxing video) and we will assist you accordingly.

6. Pricing & Availability

Prices and product availability are subject to change without notice. If an item is listed at an incorrect price due to an error, we reserve the right to cancel the order and issue a refund if payment was already made.

7. Intellectual Property

All content on this website including images, logos, text, product listings, graphics, and design is our property and may not be copied, reproduced, or used without permission.

8. User Responsibility

You agree not to misuse the website, attempt to hack, spread malware, or perform any activity that disrupts the functioning of the store.

9. Limitation of Liability

We are not responsible for any direct or indirect damages resulting from the use of our products or website. Always read product labels and perform a patch test where applicable. If you have a medical condition or allergy, consult a professional before using any product.

10. Changes to Terms

We may update or change these Terms of Service at any time. Updates will be posted on this page and will take effect immediately.

11. Contact Us

For any questions regarding these Terms, feel free to contact us:

Email: support@nyvya.com
Business Hours: Monday to Saturday (10 AM – 6 PM)